Channels / CY iT HR
CY iT HR
@cyprusithr · supergroup
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J Ars
J Ars
2022-10-18 17:08 UTC
#вакансия #vacancy #Senior #ProfessionalServicesEngineer
#remote
Company:Society of Programmers Agency
Position:Senior Professional Services Engineer
Location: Remote
Employment: full time
Salary fork: 54000-72000$
Proficiency in English language: Professional Level. Fluent
New York City
Contacts for communication:
🔵@j_ars
💌[email protected]
Main stack:
We’re on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking.
We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies.
About the role:
We're on the search for a NOC Engineer (Tier-1) who will play a key role support and Operations group. In this role, you will be part of a team that supports cloud infrastructure health
Requirements
Strong understanding of networking flows and protocols knowledge, with the ability to understand a distributed SaaS environment
The ability to read and understand logs
Good understanding and experience with managing incidents and supporting systems
Excellent troubleshooting and diagnosis capabilities
Experienced in creating step-by-step troubleshooting scenarios
Experienced in generating a variety of reports as requested
Clear understanding of SLAs and KPIs
Ability to manage real-time incidents with multiple teams
Willingness to operate mostly during evening, holidays and weekend shifts
5 shifts a week, 8.5 hours per shift (07:00am-3:30pm; 3:00pm-11:30pm;11pm-7:30am)
Bonus points for:
Team lead or shift management skills
Experience in similar positions and/or SaaS companies
Experience in using a variety of monitoring tools (Datadog, Rollbar, Kibana, PRTG, SumoLogic, etc.)
Familiarity with cloud computing (mostly with AWS)
Student for BSc/BA in Computer Science or equivalent
Spanish speaker is a plus
#remote
Company:Society of Programmers Agency
Position:Senior Professional Services Engineer
Location: Remote
Employment: full time
Salary fork: 54000-72000$
Proficiency in English language: Professional Level. Fluent
New York City
Contacts for communication:
🔵@j_ars
💌[email protected]
Main stack:
We’re on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking.
We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies.
About the role:
We're on the search for a NOC Engineer (Tier-1) who will play a key role support and Operations group. In this role, you will be part of a team that supports cloud infrastructure health
Requirements
Strong understanding of networking flows and protocols knowledge, with the ability to understand a distributed SaaS environment
The ability to read and understand logs
Good understanding and experience with managing incidents and supporting systems
Excellent troubleshooting and diagnosis capabilities
Experienced in creating step-by-step troubleshooting scenarios
Experienced in generating a variety of reports as requested
Clear understanding of SLAs and KPIs
Ability to manage real-time incidents with multiple teams
Willingness to operate mostly during evening, holidays and weekend shifts
5 shifts a week, 8.5 hours per shift (07:00am-3:30pm; 3:00pm-11:30pm;11pm-7:30am)
Bonus points for:
Team lead or shift management skills
Experience in similar positions and/or SaaS companies
Experience in using a variety of monitoring tools (Datadog, Rollbar, Kibana, PRTG, SumoLogic, etc.)
Familiarity with cloud computing (mostly with AWS)
Student for BSc/BA in Computer Science or equivalent
Spanish speaker is a plus
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