Status: #vacancy
Position: #CRMManager
Level: #Junior+/#Middle
Location: #Cyprus #Riga

Hi everyone!
We are looking for CRM Manager at international iGaming company.

➡️**Qualifications:
**• at least 1 years of iGaming experience within CRM;
• a positive, creative and data driven person who loves to push the limits, try new things and is results driven;
• a team player, willing to share his knowledge and learn from the colleagues, who enjoys dynamic and creative environment while is also capable of working independently;
• excellent planning and time organization skills, superb attention to details;
• working knowledge of databases and email platforms;
• excellent communication and interpersonal/influencing skills.
• fluency in English.

➡️**Responsibilities:
**• plan, implement and analyse CRM campaigns;
• provide insights and identify target groups for CRM initiatives;
• campaign tracking, analysis, reporting and revision of conversion, retention and reactivation plans;
• plan and design user flows for different customer’s status, which will occur once a specific trigger/s is set; Analyse the response rate and ROI to the campaigns;
• test, monitor and optimise the offers in our emails, SMS and other real-time communications by using multiple test/control methodologies;
• provide analytical insights for business issues;
• support ad-hoc analyses;
• work on multiple projects at a time in a fast-paced, result-oriented environment;
• experience of managing customer lifecycle campaigns, delivering customer loyalty, experience of using campaign management tools;
• plan, implement, analyse and continuously optimise all CRM journeys and ad-hoc campaigns going out to the players in all markets to maximise return on investment;
• visualise and continuously communicate the content of the campaign calendar to the management;
• ensure that the player experience when moving from one segment to the next is as smooth as possible;
• ensure the CRM work is transparent, documented, and visible to all stakeholders;
• setting up automated CRM journeys;
• build, document and maintain country profiles, including key information such as welcome offers, player onboarding, other life cycles, ad-hoc campaigns, promotional patterns that the players in the market are used to as well as any other beneficial country specific information;
• ensure we test, learn, and grow by continuously A/B testing improvements to the automated CRM journeys as well as any potential ad-hoc campaign, perform regular competitor benchmarking and share the results within the team;
• understand the work involved for all teams that need to contribute to get a campaign live and help to improve and further optimise the process;
• report on and own the KPIs for all markets.


👍**We offer:
**• attractive remuneration;
• career growth opportunity;
• regular bonuses for good performance;
• health insurance after probation period;
• flexible working conditions;
• be part of an inclusive, diverse culture, where everyone’s contribution is respected;
• corporate events and team building activities.


☎️Any questions? Please, feel free to contact me:
telegram - @Natasha_Fei