#vacancy #fulltime #Cyprus #Lead #moderation

**Content Moderation Team Lead (Cyprus, relocation)

Responsibilities:

**🔥Manage Content Moderation team: optimize and improve existing team structure, train existing agents, hire and onboard new agentааs;
🔥Improve customer service experience, create engaged customers;
🔥Build SLAs system for the department, setting up goals and KPIs for the team;
🔥Evaluate Customer Support agents performance; mentor and motivate them to achieve qualitative and quantitative targets;
🔥Develop Moderation procedures, policies, and standards; develop and maintain internal knowledge base;
🔥Maintain an orderly workflow according to priorities.


**Our requirements:

**🔥Knowledge of the HTTP protocol, the ability to search and analyze various requests in the browser’s Dev Tools;
🔥Ability to use various browser dev tools tabs: console, network, application;
🔥Basic knowledge of Linux;
🔥SQL;
🔥Experience with logs (in files, in kibana);
🔥Excellent knowledge of English language;
🔥Excellent Microsoft Office skills.

**We offer:

**🔥Relocation package for you and your family (tickets, visas, work permit, corporate flat for the first month, etc);
🔥New iMac, or PC on Linux with several displays? The choice is all yours!
🔥Career growth and professional development in a rapidly growing global project;
🔥Medical insurance, gym, language courses, corporate mobile plan, Udemy courses and conferences all over the world, and many more;
🔥Free daily catering in the office and health bar.