#vacancy #CY #IT #Manager #ITSupportManager #HeadofIT

IT Support Manager / Head of IT Support

We are a fast-growing global provider of software and technological solutions to our vast portfolio of clients across the globe and we are currently seeking to recruit a IT Support Manager / Head of IT Support to join our expanding team based in Limassol.

IT Support Manager uphold the help desk escalation process through 1st and 2nd line IT support. As head of the Support Team, he will be responsible for maintaining a high level of employee satisfaction and finding ways to measure and improve it. He also assist with purchasing and installing IT equipment for the business.

IT Support Manager duties include:
• Assessing the technical needs of staff or clients
• Establishing and maintaining strong relationships across teams and with staff/clients
• Measure service satisfaction levels
• Managing and upholding the troubleshooting escalation process
• Managing hardware and software
• Resolving system and application issues
• Assisting with IT equipment sourcing and budgeting
• Occasionally working with third parties to rectify issues
• Identifying gaps in the support process and amending it accordingly

The role of IT Support Manager should blend management with customer service and technical knowledge. As a basic requirement, he should have a degree in one of the following subjects:

• Computer Science
• Management
• Engineering
• Excellent software knowledge, including Microsoft products, MS SQL, Exchange, and Apple iOS system
• Excellent knowledge of networking protocols and components.
• Knowledge of hardware, such as cabling, wireless products and desktop systems
• Basic Linux knowledge

Personal characteristics:
• Good problem-solving skills
• Excellent communication skills, both written and verbal
• Critical thinking
• Patience
• Ability to work well under pressure
• Good interpersonal skills

Why chose us as an employer ?

• Competitive salary
• Environment where you can grow and develop
• International working environment
• Working hours (9-6pm) overtime if needed
• Great roof top with sea view and lots of employee social gatherings
• Autonomy in your workflow and no micromanagement
• Visa sponsorship for success candidates

How to apply for this position?
• Send your CV to [email protected]