Я отправляла по совету колл-центра на [email protected] следующее сообщение:

Dear manager, 

As recommended by the GHS call center please find in attachment a receipt for renewal of my residence permit.
Please update information accordingly so that I could visit my doctor if needed.

Получала ответ:

Dear madam,


Once you receive your renewed visa permit, please send us copies of the plastic cards (both sides) in a scanned and clear PDF format.

Kind regards,